General business terms and conditions
- Arrival/departure: On day of arrival, your room will be available from 3 pm onwards. On departure day, please vacate your room by 11 am. If you are arriving later than 8.00 pm, please send us a brief message.
- Local taxes of € 1,60 per person, per night (from 14 years of age) are not included in the price and are charged locally.
- Your reservation is valid as soon as it has been confirmed by you in writing, by fax or by email providing your credit card number with the expiry date guaranteeing the booking and/or reconfirmed by us in writing.
- Accepted means of payment: Cash, EC cards, credit cards (we do not accept American Express, Diners and JCB credit cards).
- Please note that in Italy cash payments may only be accepted for an amount not exceeding € 2,999.99.
- The reservation of specific rooms and floors can not be guaranteed.
- 50% supplement for single use of double rooms.
- Cancellation fee policy:
- Cancellations made fifteen (15) days or more prior to the date of arrival incur no fees.
- Cancellations made fourteen (14) days or less prior to the date of arrival will incur a 90% charge of the entire booked stay.
Room cancellations are only valid in writing.
- We recommend the Josef travel insurance! You can take out financial insurance cover with our travel insurance carrier, in the case events may occur prior to the start of your stay. This cover is taken out and calculated at the time of your booking. For an extra charge of 9 € per room and day.
- You are welcome to invite friends to spend time with you at the Josef Resort. We will charge € 17 for breakfast
(07.30 to 10.30 am) and starting from € 35 for evening meal (7.00 – 9.00 pm). For our Day Spa we will charge € 40 per person from monday till friday and € 50 per person saturday and sunday (inclusive of towel and bathrobe).
- The daily room cleaning is included
- We offer a free "Guest Card" for discounts on several services in the Merano region.
- We regret that pets cannot be accepted.