+390473279590
 
 
 

General business terms and conditions

 
  • Arrival/departure: On day of arrival, your room will be available from 3 pm onwards. On departure day, please vacate your room by 11 am. If you are arriving later than 8.00 pm, please send us a brief message. The reception is open for the check in maximum till 9pm (subject to modifications).

  • Local taxes of € 1,70 per person, per night (from 14 years of age) are not included in the price and are charged locally. From the 01/01/2022 the local tax will increase: € 2,20 per person and night (from 14 years onwards).

  • Your reservation is valid as soon as it has been confirmed by you in writing, by fax or by email providing a prepayment of 30% of the total amount and reconfirmed by us in writing.

  • Accepted means of payment: Cash, EC cards, credit cards (we do not accept American Express, Diners and JCB credit cards). Payments with checks are not accepted.

  • Please note that in Italy cash payments may only be accepted for an amount not exceeding € 1,999.99. From 01/01/2022 the maximum amount allowed for cash payment is € 999,99.

  • The reservation of specific rooms and floors can not be guaranteed.
  • Room plans are schematic, furniture may be arranged differently. Photos reflect the room type but furniture may be arranged slightly differently from room to room.
  • 50% supplement for single use of double rooms.

  • Cancellation fee policy:
    • Cancellations made fifteen (15) days or more prior to the date of arrival incur no fees.
    • Cancellations made fourteen (14) days or less prior to the date of arrival will incur a 90% charge of the entire booked stay.
Room cancellations are only valid in writing.

  • You are welcome to invite friends to spend time with you at the Josef Resort. We will charge € 20 for breakfast
    (07.30 to 10.30 am) and starting from € 45 for evening meal (7.00 – 9.00 pm). For our Day Spa we will charge € 40 per person from monday till friday and € 50 per person saturday and sunday (inclusive of towel and bathrobe).

  • The daily room cleaning is included

  • We offer a free "Guest Card" for discounts on several services in the Merano region.

  • Dogs are welcome in our Superior Suite on the 1st Floor. Please advise us in advance if you are travelling with your pet. The cost of his stay is 28 euros per night and includes the special cleaning of the room. We are sorry we cannot host cats. Dogs are not allowed in the restaurant area or in the Forest SPA.